Tenant & Resident Portals

What Tenant & Resident Portals means in practice

Tenant & Resident Portals covers the self-service layer: online payments, maintenance requests, amenity bookings, document access and notices, whether provided by your property software or a separate platform.

A portal that is half-configured produces more phone calls, not fewer. Logins fail, payment methods do not match the ledger, and notices go to the wrong list. We configure the portal around your actual workflows and give front-line staff a script for the usual faults.

What it costs

Tenant & Resident Portals is quoted as a fixed-scope project, from $2,500, or delivered inside a managed agreement at $89 to $199 per user each month. Portfolio advisory work starts from $1,500 per month and security assessments from $1,900. Building count, suite count and after-hours coverage move the price within those ranges. A 10% launch discount applies, GST is added at 5% and there is no lock-in.

Service targets and reporting

Where tenant & resident portals is delivered as an ongoing service, we publish targets: 24/7 monitoring on managed infrastructure, a 15-minute response target on priority tickets and a monthly report that shows what changed, what failed and what is coming up for renewal. Targets are objectives supported by process and escalation, not guarantees. Target: password resets resolved without staff intervention, and every maintenance request created with a suite and category.

When property teams ask for tenant & resident portals

The common triggers are an outage, an incident, an acquisition, an insurance questionnaire or a tenant complaint that cannot be answered. Owners and managers in property management companies and property developers contact us after one of these, and proptech vendors often come to us ahead of a major project. Whatever the trigger, we begin with evidence, not assumptions.

Our method for tenant & resident portals

We treat tenant & resident portals as a small project with a clear start and end: survey, design, implement, test, hand over. At each step you can see what is changing, why and when. Documentation is produced as we go, so your property team is never dependent on one engineer's memory. Photographs, labelled drawings and configuration backups form part of the deliverable. Target: password resets resolved without staff intervention, and every maintenance request created with a suite and category.

How it fits with your other systems

Tenant & Resident Portals rarely stands alone. It touches Portfolio Cybersecurity, Strata Council Technology and Commercial Office IT Fit-Outs, along with the property platform and the accounting system. We map those connections during the survey and design the work so a change in one place does not break another. The integration map is part of the documentation you keep, and it makes future vendor changes much less risky.

Security and privacy considerations

Building and property systems hold sensitive information and often control physical access. For tenant & resident portals we apply least-privilege access, multi-factor authentication for every administrative account, logged vendor access and encrypted storage of credentials. Where personal information is involved, we align the configuration with BC PIPA and PIPEDA expectations and document the controls so you can show them to an insurer or auditor.

The first thirty days

In the first week we gather access, documentation and contacts, then complete a survey of the properties in scope. Weeks two and three are for design and approval of any change windows. The fourth week is for implementation and testing, with a handover meeting at the end. For larger portfolios we sequence buildings in waves so the first becomes a template for the rest of tenant & resident portals.